Terms & Conditions

Driving License
  • Any valid driving license which has International format, readable in English, Georgian or Russian is acceptable on territory of Georgia during one year after Car Renter’s arrival
  • Vehicle category should be written properly (Category B, or light motor vehicle)
  • Some Countries licenses need to be checked Individually, as the format might be not acceptable by local police – so we need to check and validate it
  • International driving license is needed when the country driving license is not accepted
  • Any driver who is at least 21 years old and has 1 year of driving experience is automatically insured with all conditions listed below 
  • Online reservation by checking the available vehicle according to the date and location on the front page and make an online reservation. Reservation is 19% Advance Needed.
  • Phone reservations are accepted on our 24/7 service hotline (+995514099055) 
  • By Email (werent.geo@gmail.com, 24 hours before the start of the rental 
  • By Phone (+995514099055), 24 hours before the start of the rental 
  • Change of the booking is free of charge  
  • Booking Cancellation if Free of Charge and can be done 48 hours before the start of the rental from email or 24/7 hotline 
  • Standard Online reservation require 19% prepayment. Via Ecommerce Visa/Mastercard/Google Pay/Apple Pay
  • Payments by Credit Card or Cash are also done after arrival on vehicle pickup, you can choose the payment method during online reservation   
  • Full payment must be done on the first day of the rent.
  • All rentals are deposit free  
  • Exceptions:  There are only a few premium class vehicles require a deposit payment which you can see in “Deposit required” field during the booking process 
  • Cash, on the first day of the rental 
  • Debit/Credit Card payment (Visa or Mastercard Debit or Credit Card)
  • Online payment Via Ecommerce Visa/Mastercard/Google Pay/Apple Pay. 
  • VAT and all other taxes 
  • Insurance with selected terms (details listed below) 
  • Any number of drivers applied for vehicle insurance 
  • Unlimited mileage 
  • 24/7 Customer support and Assistance 
  • Free Cancelation 
  • 100% Vehicle Insurance in case of any accident of your own fault or other party 
  • 100% Vehicle Insurance in case of any damage by fire, theft or any other damage caused by a third party 
  • 100% Third Party Insurance (TPL). Damage to a third party (no matter whose fault is the accident), in limit of $50,000 
  • 100% All accessories (mirrors, glasses etc.) 
  • No franchise and zero deductions in any accident, theft, or any other damage 
  • Tires damaged during driving are not considered as an accidental damage by any insurance company in Georgia. Payment for the tires are charged 110$ each tire.
  • In case of losing vehicle keys payment for the key is 100 EUR (For Mercedes 1000$)
  • Any damage or loss made to the driver, passengers or to any property inside the vehicle during an accident or rental period is not covered by insurance and not refundable by any party.
  • The present exclusions apply to all the aforementioned insurance coverages; accordingly, the Insurer is not liable for:
  • An incident where, at the time of its occurrence, the insured vehicle was not being used for the purpose specified or indicated in the insurance application;
  • An incident where, at the time of its occurrence, the number of passengers in the insured vehicle interfered with driving or endangered the life or health of any person in the insured vehicle, or the safety of any type of property;
  • An incident resulting from leaving the keys in the vehicle, handing over the keys to an unauthorized driver, including handing over the keys to any security, parking, or other similar service, or leaving the windows rolled down or doors open;
  • Damage caused directly to the tires of the insured vehicle, unless such tire damage resulted from insured risks and, simultaneously, as a result of such an incident, parts of the vehicle other than the tires are also damaged, due to which the Policyholder (Beneficiary) is entitled to receive insurance compensation for the partial or total destruction of the vehicle;
  • Theft or damage to the tele-audio-video equipment and/or state registration plates and/or registration certificate belonging to the insured vehicle;
  • Any other risk apart from those specified in these terms and the insurance policy;
  • Damage to property that is owned by the insured person, kept by them under a power of attorney, or transported by the insured vehicle;
  • An incident while the vehicle is being driven by a driver under 21 years of age, a driver whose age exceeds 75 years, (1 year experience) and/or a driver who does not have the right/authorization to drive;
  • An incident while the insured vehicle is being driven by an unauthorized person, except for damage caused to the insured vehicle by theft/robbery/mugging or attempted theft/robbery/mugging;
  • An incident while using the vehicle for the purpose of transporting passengers/cargo or renting the vehicle, if such use is not specified in the policy/application;
  • If the incident resulted from the transportation of the vehicle as cargo, its loading, unloading, or its transportation by sea, land, rail, or other means of transport, including transportation by a car hauler (trailer) or towing;
  • Incidents while driving the vehicle on the territory of an aerodrome or airport, except for incidents occurring in special parking lots;
  • Incidents that occurred while the vehicle was located/operated on a construction territory/construction site;
  • Incidents that occurred while the insured vehicle was participating in a rally, race, endurance test, or any other competition or testing;
  • Incidents that occurred while the insured vehicle was located/operated on a territory that is not a road or adjacent to a road and is not normally used for vehicle traffic;
  • An incident that occurred while the vehicle driver was under the influence of alcohol or narcotic (psychotropic) substances (regardless of whether the loss was caused by the fault of the authorized driver of the insured vehicle or the fault of a third party);
  • Suicide or attempted suicide by the authorized driver, or any intentional act aimed at causing the resulting incident;
  • Incidents where the Policyholder (Insured) acknowledges their liabilities towards a third party without the written consent of the Insurer;
  • Theft incidents if, during such an event, the registration certificate of the insured vehicle was left inside the stolen vehicle;
  • Cases of damage/destruction to the parked insured vehicle by an unidentified person or in unidentified circumstances, if immediate contact is not made with the Insurer and the Patrol Police, and if the vehicle is moved from the scene before the Insurer’s representative arrives;
  • Incidents resulting from the violation of established parking rules during the impounding/towing of the insured vehicle by authorized personnel, as well as while it is placed in an impound lot.
  • Car renters are obligated to inform customer service about any problem that appears with the vehicle to avoid more damage to the car and safety reasons.  
  • In case of any malfunction or a breakdown, WeRentCars is responsible for a vehicle change in any region of Georgia. If a replacement vehicle cannot be provided, we will refund the cost of the remaining rental days. 
  • In the event of a traffic accident or any damage to the vehicle, the Renter is obliged not to move the car from the scene and must immediately notify the rental company to ensure the timely involvement of the insurance company and the police. Otherwise, the insurance will not cover the damages.
  • Car Renter must return the Car in a timely manner as negotiated. Any delays between 1-8 hours will be charged with 50% of rental day price, and any delays between 8-24 hours will be charged full rental day price. 24+ hours delay will be charged with double price unless negotiated beforehand 
  • If there is any chance the return might be late, the Car Renter should contact WeRentCars Support immediately to agree on the new time of return.  
  • Pickup and Drop off of the vehicles can be done 24/7 for any online pre-booked vehicles. In all cities and Airports of Georgia.
  • There is no extra charge for out of hours and holidays service.
  • The car is handed over clean and with a full tank, and must be returned with a full tank. If the car is returned unreasonably dirty, a 50 GEL cleaning fee applies. If dry cleaning is required, the fee is 300 GEL.
  • When returning the car, any traffic and parking fines received by the customer must be paid right away. You can pay via official payment methods or pay the rental company directly, and we will provide the official payment receipt.
  • Fines that have been handed personally to the driver are registered in police database on Car Renter ’s name and must be paid by Georgian law before departure from the country.
  • All vehicles are separated in 3 categories: 
  1. For City / Highway, are not allowed on any off-road  
  2. For Easy Off-Road, vehicles are allowed on any road except Tusheti, Truso, Vashlovani and any villages where the vehicle’s ground clearance is insufficient for driving.
  3. For Difficult Off-road, are allowed any official road in Georgia 
  • None of our vehicles are allowed to cross occupied territories (Abkhazia & Osetia) 

Regardless of the vehicle class chosen—City/Highway, Easy Off-Road, or Any Difficulty Off-Road—customers are responsible for ensuring the vehicle’s ground clearance and capabilities are adequate for the road conditions. If a customer attempts to navigate a damaged or unsuitable road section that exceeds the vehicle’s clearance capabilities and causes damage to the vehicle, they will be fully responsible for the repair costs. To avoid damage and ensure a safe journey, please assess road conditions carefully and adhere to the vehicle’s designated usage guidelines.

Travel on high-difficulty roads, including restricted areas and the Vashlovani National Park territories, is permitted only with vehicles classified as “Any Difficulty Off-Road” as defined on the website. Operating any other vehicle category on these roads is strictly prohibited and will result in a fine of 500 EUR per violation.

Our car road assistance service provides support for vehicle-related issues during the rental period, including but not limited to flat tires, battery failure, mechanical breakdowns, and lockouts.

If the issue is not the fault of the car renter, road assistance will be provided at no additional cost.

This includes:

  • Mechanical or electrical failures due to normal wear and tear.
  • Issues caused by external factors (e.g. vandalism, theft, collisions caused by another driver, or weather-related damage such as flooding or fallen tree branches).
  • Manufacturer defects or pre-existing vehicle conditions.

If the issue arises due to gross negligence by the renter, a fee of €1000 will be charged for road assistance. Gross negligence includes, but is not limited to:

  • Driving under the influence of alcohol or drugs.
  • Using improper fuel or fluids in the vehicle.
  • Ignoring warning lights or vehicle alerts leading to damage.
  • Operating the vehicle in prohibited or hazardous conditions (e.g., off-road driving unless permitted).
  • Failure to secure the vehicle, resulting in damage or theft.
  • Overloading the vehicle beyond its specified capacity, causing mechanical damage.
  • Allowing an unauthorized driver to operate the vehicle, leading to damage or an incident.

In the event of violating insurance terms (where the insurance company does not cover damages) or in cases of gross negligence, the car renter is responsible for compensating any damage caused to the vehicle. The determination of whether the issue was caused by gross negligence will be made by our authorized service provider or representative after inspecting the vehicle and reviewing the circumstances of the incident.